Many customers are relived and surprised to find that we can recover their PCs with no loss of data after a virus attack. In many cases even when it appears the data has been removed we are able to find it.
However this is all changing as new forms of ransom ware hit the market. No longer are they simply hiding the files. They now take your files and use uncrackable encryption to lock the files. In these cases it will totally impossible to recover data.
This is just the newest in a very long list of reasons you NEED to have a backup.
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